Motocaddy FAQ

Many of our products come with extended guarantees, in order to take advantage of these extended guarantees the product needs to be registered within 30 days of purchase.

You will find Owners Manuals and Battery & Charger instructions here. You can read them, download them or print them. Please take the time to read them!

Wipe your trundler down after each outing to ensure it runs smoothly and keeps its good looks. You can use a damp cloth, mild detergent and warm water. Main wheels are easily removed and so can be washed separately. Never jet wash, steam-clean or use a compressed air hose on your trundler. Whilst your machine is more than capable of coping with the elements, cleaning in these ways can force water into the electronics and the gearbox of the trundler. This will invalidate the warranty.

Yes, it is best to check nuts bolts and screws from time to time to make sure they are all secure. All of these are set during manufacture using a torque setting but vibration over a period of time might loosen them. So the best guide is hand tight. Also check (visually) wiring and wiring connections. Any sign of damage to cabling or connections could lead to a serious fault with your trundler. There are drain holes in most battery trays, check they are not blocked. Should you notice damage, please contact your nearest Motocaddy Service Agent.

We recommend a maximum weight of 20kg, which is more than enough for a cart bag full with 14 clubs, waterproofs, plenty of balls etc.

No maintenance is required, however you must keep the battery charged up when not in use and you should try to charge it up within 24 hours of playing golf. We also recommend that you keep the cart clean by regularly wiping it down with a damp cloth. Please don’t use a pressure washer as you might end up with water in places you don’t want it.

Certain moisture, temperature and humidity conditions can result in localised misting within the display screen. This will not affect the trolley functionality, nor cause any damage and will return to normal when adverse conditions subside.

All Motocaddy trolleys are covered by a comprehensive 2-year warranty from date of purchase. Motocaddy Lithium batteries are covered by a 2-year warranty with an additional 3 year limited warranty also available upon completion of a valid warranty registration. Lead acid standard & extended batteries are covered by a 12-month warranty from date of purchase.

After a full round of golf it will take approximately 8 to 14 hours to recharge the battery depending on the model and capacity.

Yes the charger does get hot. It may even get hot enough to damage polished surfaces or carpet. With this in mind don’t place the charger on a surface you value! Charge in a dry, ventilated area on a hard surface.

With a Lithium battery, when the green light shows, the battery is ready to use. Conversely, if the green light doesn’t show after charging for 12 hours, something is wrong. You should have the battery and charger checked by a Service Agent.

This can affect the charging of the battery especially if you have other appliances plugged into the same extension. To guarantee a good charge then plugged into the wall socket direct is best.

If you are worried about the weight of the battery you will be lifting on and off your trolley, our lightest battery is the lithium battery weighing only 2.5kg.

Motocaddy batteries are partially charged prior to delivery. We always recommend charging your battery for at least 8 hours before it is used for the first time.

No, the chargers we supply have been approved by the battery manufacturers we use. This means the charger will deliver exactly what the battery needs. Other chargers may not do this and this will invalidate the warranty.

The battery must always be charged after every use irrespective of the number of holes played.

If you need to play 36 holes in a day you should either buy an extended range battery or a spare standard battery. If you opt for using two batteries make sure you rotate their use to prolong the life of both batteries.

You must never fully discharge the battery as this could severely reduce the capacity of the battery. If you notice the trolley starting to travel more slowly than usual you should stop using it as soon as possible.

If your battery stops before the completion of the round, Motocaddy trolleys have a freewheel feature to allow you to complete your game. When you get home, open up the battery bag and check the battery terminals to ensure that they are properly connected. If this does not resolve the issue, please call our technical team.

No. This is dangerous. Damaged or faulty lithium batteries should be disposed of at your local recycling centre.