NZ's Lowest Price Guarantee
In order to bring you the best available prices, we check all major New Zealand websites selling golf equipment on a regular basis. Occasionally it is possible that we might miss something, so if you find a better price, please let us know and we will beat it for you (at our discretion)
Terms & Conditions
- The item is exactly the same, is unused and is in its original package.
- We are able to verify the offer.
- The company is an authorised stockist.
- The company is able to supply you within a reasonable period of time.
* Does not apply to auction websites such as TradeMe, eBay or non-New Zealand based competitors.
To submit a price match request, simply click the "Price Match" button below the price on the product page, fill out the required fields hit send and we will be in touch directly via email.
365-day Right of Return Policy
365 Day Right of Return
If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with one of the following options a repair, store credit or exchange. We will always uphold our obligations to the Consumer Guarantees Act 1993. With our 365-day right of return policy there are no special catches or exceptions, it's extremely simple! All we ask is that you send the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in.
You can return your purchase for up to 365 days from the purchase date.
Products must be unused and in the same condition as when you received them and in the original box and/or packaging with tags intact.
Here's what you need to do:
- Using a good carton, return package via an insured Courier company at your own cost. Please note original proof of purchase must be included.
Send your returns here and include a note detailing your request:
Golf Warehouse - Returns 74 Newton Road, Eden Terrace, Auckland 1010
NOTE: Cash on Deliveries (CODs) will not be accepted.
- Keep a record of your shipment until you have received your replacement, Store credit
For additional information on our return policies, please contact our Customer Service department at 0800 GOLFER (465 337)
While the Consumer Guarantee Act and Fair Trading Act provide the basis for Golf Warehouse returns policy, we in fact go above and beyond the expectation of these two statutory laws. Golf Warehouse has a 365-day right of return guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Golf Warehouse.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Golf Warehouse. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund (at the retailers discretion)
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
There are three options available for our customers who would like to return a product
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be unused, in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on DVD’s, except where the product is deemed faulty.
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the Golf Warehouse online or instore. Credit notes can not be exchanged for cash and will not be generated for amounts less than $2.00.
If the returned product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.