Privacy policy
At Golf Warehouse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us.
1. What Information We Collect
When you interact with Golf Warehouse, we may collect the following personal information:
- Name, address, email address, and phone number
- Payment and transaction details (processed securely by our payment providers)
- Information related to orders, returns, and deliveries
- Technical data such as IP address, browser type, device information, and operating system
When you browse our website, some information is collected automatically to help us understand how customers use our site and to improve your shopping experience.
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Communicate with you about purchases, deliveries, and returns
- Provide customer support
- Improve our website, products, and services
- Send marketing communications (only where you have given consent)
- Meet legal and regulatory obligations
If you have opted in, we may send you emails or SMS messages about products, promotions, or updates. You can unsubscribe at any time.
3. Consent
How we obtain consent
By providing personal information to complete a transaction, place an order, arrange delivery, or request support, you consent to us collecting and using that information for those purposes.
If we request your information for marketing or other secondary purposes, we will ask for your explicit consent or provide a clear opt-out option.
Withdrawing consent
You may withdraw your consent at any time by contacting us at:
Email: info@golfwarehouse.nz
Address:
Golf Warehouse Limited
74 Newton Road
Eden Terrace
Auckland 1010
New Zealand
4. Disclosure of Information
We may disclose your personal information:
- Where required by law
- To comply with legal or regulatory obligations
- To protect our rights, property, or customers
- If you breach our Terms of Service
We do not sell your personal information to third parties.
5. Shopify & Payment Processing
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.
Your data is stored through Shopify’s secure data storage systems, databases, and applications, protected by industry-standard security measures.
Payments
If you use a direct payment gateway, your payment information is encrypted and processed in accordance with PCI-DSS standards. Golf Warehouse does not store your full credit card details.
For membership purchases only, where you have explicitly opted in to automatic renewal, your payment details are securely stored by our payment provider, Stripe, for the purpose of processing future recurring payments. Golf Warehouse does not have access to your full credit card information, and all payment data is handled in accordance with Stripe’s security and compliance standards.
You can manage or cancel your membership renewal at any time.
6. Third-Party Services
We use trusted third-party providers (such as payment processors, analytics, and delivery services) to help operate our business. These providers only collect, use, and disclose your information as necessary to perform their services.
Some third-party providers may be located outside New Zealand. In such cases, your information may be subject to the laws of those jurisdictions.
SMS opt-in data and consent information are never shared with third parties.
7. Links & Analytics
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
We use Google Analytics to understand website traffic and usage patterns. This helps us improve our website and customer experience.
8. Cookies
Golf Warehouse uses cookies to improve your browsing experience, including:
- Remembering items in your cart
- Tracking website usage and performance
- Supporting abandoned cart reminders (including SMS, where consent has been given)
You can choose to disable cookies through your browser settings, although some features of the site may not function correctly.
9. Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Data transmitted to and from our website is protected using SSL encryption, and we comply with all applicable PCI-DSS security requirements.
10. Age of Consent
By using this site, you confirm that you are at least the age of majority in your place of residence, or that you have consented to allow any minor dependents to use this site under your supervision.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting on our website. If material changes are made, we will update this page accordingly.
If Golf Warehouse is acquired or merged with another company, your information may be transferred to the new owners so we can continue to serve you.
Questions & Contact Information
If you would like to access, correct, amend, or delete your personal information, or if you have questions or complaints regarding this Privacy Policy, please contact:
Privacy Compliance Officer
Golf Warehouse Limited
74 Newton Road
Eden Terrace
Auckland 1010
New Zealand
Email: info@golfwarehouse.nz
