COVID-19 Updates

Last updated: Friday 14th August 22:04pm

Firstly we want to reassure you that our number one priority is to ensure the well being and safety of our team members, our customers and communities as COVID-19 continues to evolve in NZ.  

PHYSICAL RETAIL STORES (Within Auckland) - Level 3
Our stores will be closed to normal business during alert Level 3. Albany will remain closed, However Takapuna 09 489 4563, Newton 09 309 4653 and Ellerslie 09 522 4653 will be available for contactless pickup of orders placed and paid for over the phone. Each store will have it's own processes to comply with Government regulations so we ask that you cooperate with our experienced staff when you visit.

PHYSICAL RETAIL STORES (Outside of Auckland) - Level 2
Our stores will be open during alert Level 2. Each store will have it's own processes to comply with Government regulations so we ask that you cooperate with our experienced staff when you visit.

DELIVERIES
At Level 2 & 3, we are able to continue to deliver orders made on our website, Please expect some delays as couriers are experiencing an increase in orders, delivery times may be longer than usual due to greater volumes in delivery networks. We are processing our orders rapidly to minimise any delays.

In Auckland by arrangement, it is still possible to organise contactless pick up at our Newton, Takapuna or Ellerslie locations.

CUSTOMER SERVICE
We are continuing to provide all our usual troubleshooting and product support. Our email, live chat and 0800 GOLFER (465 337) phone services are operating as normal with all of our staff working to make your request the highest priority.

If you have concerns about your orders and delivery dates. We're here to help, and we're dedicated to making sure you get what you need.

GOLF COURSE AND DRIVING RANGES
Our Lower Hutt facilities are OPEN in Level 2 with normal operating hours. 

Our Takapuna and Ellerslie facilities are OPEN under restricted operating hours and conditions in Level 3. This will allow the public use of the Driving Range and Golf Course and requires the following operational safety measures and procedures.

OPERATIONAL SAFETY MEASURES
Golf Warehouse has an obligation firstly to our visitors and then the government to maintain mandatory safety requirements. This includes having mechanisms in place and staff members on site to enforce compliance of all safety measures and procedures listed.

Visitors must comply with all procedures and safety measures. Failure to do so may risk the safety of others, and may compromise the ability for us to keep the facility open.

PROCEDURES - All visitors - Level 2 and 3

  • All visitors, customers, staff and couriers are required to use the digital contact tracing register prior to entry. Proof of compliance will be required. The Govt app or our own QR Code sign-in is available.
  • The retail store, changing room and toilets will be CLOSED to the public (Level 3 stores only)
  • Washing hands prior and after visiting is recommended. 
  • We can accept payment via contactless Paywave/Eftpos or Credit Card 
  • Customers must maintain a minimum of 1 metre distance at all times between themselves and other customers/ staff. 
  • We will limit the number of people into the store so distancing can be maintained.
  • It is important that you familiarise yourself with the requirements, and proactively apply them throughout the duration of your visit.

DRIVING RANGES (within Auckland) - Level 3
All Customers must register in our contact tracing register on arrival. This can be done by using the Govt Covid tracing app or scanning the Golf Warehouse QR code via your phone and filling in your details. If you are struggling our team can assist.
  • Our automated ball system ensures there are zero human touch points after they are loaded into the washer, at this point they are cleaned/dried and delivered to your tee automatically. 
  • A strict 1 person per hitting bay policy is required 
  • All players should wash/sanitise hands before and after play 
  • Hire Clubs are NOT available so please bring your own clubs. 
  • Customers must proceed to hit balls without loitering and then proceed to leave the facility immediately upon completion. 
  • Members are allowed to use balls that are preloaded on their account, but we are unable to top up your card when empty. At this point, you will be able to buy either 50 or 100 balls at a time. 
  • TopTracer - The screens will be set-up for use and sanitised regularly 
  • Staff will be undertaking frequent sanitation processes throughout the day.

DRIVING RANGES (Lower Hutt) - Level 2
All Customers must register in our contact tracing register on arrival. This can be done by using the Govt Covid tracing app or scanning the Golf Warehouse QR code via your phone and filling in your details. If you are struggling our team can assist.

  • Our automated ball system ensures there are zero human touch points after they are loaded into the washer, at this point they are cleaned/dried and delivered to your tee automatically. 
    • A maximum of 2 people per hitting bay policy is allowed
    • All players should wash/sanitise hands before and after play 
    • Hire Clubs are available and are sanitised after each use 
    • Customers must proceed to hit balls without loitering and then proceed to leave the facility immediately upon completion.
    • TopTracer - The screens will be set-up for use and sanitised regularly 
    • Staff will be undertaking frequent sanitation processes throughout the day.

    *DRIVING RANGE HOURS: PLEASE CALL FOR HOURS
    TAKAPUNA 09 489 GOLF | ELLERSLIE 09 522 GOLF | 
    HUTT PARK 04 589 GOLF

    GOLF COURSES (Ellerslie) - Level 3

    All Customers must register in our contact tracing register on arrival. This can be done by using the Govt Covid tracing app or scanning the Golf Warehouse QR code via your phone and filling in your details. If you are struggling our team can assist.  

    • Bookings are required - please contact the store to book ph 09 522 GOLF
    • Hire Clubs are NOT available.
    • All players should wash/sanitise hands before and after play 
    • A maximum of 4 players per group allowed. 
    • Physical distancing (2 metres encouraged) between all players should be maintained. 
    • Flagsticks will be on the greens however they should be left in the hole at all times. 
    • All golfers must tee off from the first hole. 
    • Please be considerate of people who may be walking on the course. 
    • Customers are only permitted to play with one ball at a time. 
    • Scorecards will not be issued under LEVEL 3 however your score can be submitted digitally by emailing membership@gw.co.nz.

    GOLF COURSES (Lower Hutt) - Level 2

    All Customers must register in our contact tracing register on arrival. This can be done by using the Govt Covid tracing app or scanning the Golf Warehouse QR code via your phone and filling in your details. If you are struggling our team can assist.  

      • Hire Clubs are available. 1 set of clubs per person required ie no sharing of clubs
    • All players should wash/sanitise hands before and after play 
    • A maximum of 4 players per group allowed. 
    • Physical distancing (2 metres encouraged) between all players should be maintained. 
    • Flagsticks will be on the greens however they should be left in the hole at all times. 
    • All golfers must tee off from the first hole. 
    • Please be considerate of people who may be walking on the course. 
    • Customers are only permitted to play with one ball at a time. 
    • Scorecards will not be issued under LEVEL 3 however your score can be submitted digitally by emailing membership@gw.co.nz.

    *GOLF COURSE HOURSPLEASE CALL FOR HOURS
    ELLERSLIE* 09 522 GOLF | HUTT PARK 04 589 GOLF

    To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.

    Thanks for your patience,
    The Team at Golf Warehouse