Last updated: Thursday 16th December 2021.

Firstly we want to reassure you that our number one priority is to ensure the wellbeing and safety of our Golf Warehouse team members, our customers, visitors and communities as COVID-19 continues to affect us in NZ.

WHAT TO EXPECT:

Traffic Light Framework Protection - ‘ORANGE’

Golf Warehouse has an obligation firstly to our visitors and the NZ Government to maintain mandatory safety requirements. This includes having mechanisms in place and staff members on site to enforce compliance of all safety measures and procedures listed.

Vaccine Pass is not required but guidance is as follows below:

Visitors must comply with all procedures and safety measures. Failure to do so will risk the safety of others, and may compromise the ability for us to keep the facility open.

For more specific information see below OR contact the store listed here:

Albany 09 414 GOLF, Takapuna 09 489 GOLF, Newton 09 309 GOLF, Ellerslie 09 522 GOLF, Mt Wellington 09 579 GOLF, Hamilton 07 849 GOLF,  Tauranga 07 575 GOLF, Lower Hutt 04 589 GOLF, Thorndon 04 499 GOLF, Christchurch 03 377 GOLF and Dunedin 03 477 GOLF

CUSTOMER SERVICE

We are continuing to provide all our usual troubleshooting and product support. Our email, live chat and 0800 GOLFER (465 337) phone services are operating as normal with all of our staff working to make your request the highest priority.

If you have concerns about your purchases, orders and deliveries we're here to help, We're dedicated to making sure you get what you need. Please get in touch if you have any questions.

DELIVERIES: XMAS DELIVERY UPDATE - December 15th 2021 11:00am

At Traffic Light ‘ORANGE’ we will continue to deliver orders made on our website.

Please expect delays due to several current and anticipated disruptions to the network. 

Couriers and freight companies are still experiencing large quantities of orders. Delivery times will take longer than usual due to greater volumes in delivery networks and reduced capacity due to Interislander ferries and the rail network not being at 100% capacity.

We are processing our orders rapidly to minimise any delays but we suggest placing any orders for non rural addresses no later than Thursday December 17th for items needed for Xmas. Items ordered on or after December 18th will run a risk of not being delivered prior to Xmas.

Delivery of parcels via courier to within Island addresses are taking an average of 2 days and Inter-Island addresses and average of 4 days

WHEN VISITING US:

PHYSICAL RETAIL STORES - ‘ORANGE’

Our stores will be OPEN to public access during alert Traffic Light ‘ORANGE’

Vaccine Pass is not required but guidance is as follows below:

Customers/Visitors will be allowed into our stores. Each store will have it's own processes to comply with all of the NZ Government regulations so we ask that you cooperate with our experienced staff when you visit. Contact Tracing using the NZ Govt Covid App will be required prior to entry at all locations. Face Coverings must be worn at all times when in-store and physical distancing of 1-metre from staff and other customers/visitors is compulsory.

PROCEDURES: Traffic Light ‘ORANGE’

All visitors, customers, staff and couriers are required to register using the NZ Govt QR Code contact tracing app prior to entry. Proof of compliance may be required.

  • Contact Tracing prior to entry using the NZ Govt QR Code prior to entry
  • Physical distancing of 1m to be maintained at all times when inside the store. Customer limits will be set based on distancing ( not including workers).
  • Face Coverings are required and to be worn at all times when inside store
  • Payments - card only preferred - no cash where possible
  • Any tested golf equipment will be sanitised after use
  • Public Toilets permitted - keeping physical distance at all times.

It is important that you familiarise yourself with the above information and requirements. We ask you to proactively apply them throughout the duration of your visit

DRIVING RANGES - Traffic Light ‘ORANGE’

All customers are required to register using the NZ Govt QR Code contact tracing app prior to entry. If you are struggling our team can assist.

Vaccine Pass is not required but guidance is as follows below:

  • Contact Tracing prior to entry using the NZ Govt QR Code prior to entry/play 
  • Face coverings are optional when hitting but must be worn at all times when not hitting, standing in the walkway or entering/exiting the Store/Driving Range. 
  • Up to 3 people per hitting bay allowed - no extra people allowed even if spectating. 
  • Driving Ranges are automated meaning no contact with the balls or tees prior to each shot. 
  • Hire clubs are available and sanitised after each use 
  • Physical distance of 1-metre to be maintained at all times when on the Driving Range including entry/exit from the range
TAKAPUNA 09 489 GOLF | ELLERSLIE 09 522 GOLF | HUTT PARK 04 589 GOLF

GOLF COURSES - Traffic Light ‘ORANGE’

All customers are required to register using the NZ Govt QR Code contact tracing app prior to entry. If you are struggling our team can assist.

Vaccine Pass is not required but guidance is as follows below:

  • Contact Tracing prior to entry using the NZ Govt QR Code prior to entry/play 
  • Face coverings are optional when playing and must be worn at all times when in close proximity to the shop and car park area  
  • Hire equipment is available and sanitised after each use 
  • All players should wash/sanitise hands before and after play
  • A maximum of 4 players per group allowed.
  • Physical distancing (1-metre encouraged) between all players should be maintained.
  • Flagsticks will be on the greens however they should be left in the hole at all times.
  • All golfers must tee off from the first hole.
  • Please be considerate of people who may be walking on the course.
  • Customers are only permitted to play with one ball at a time.
  • Scorecards will be available

ELLERSLIE* 09 522 GOLF | HUTT PARK 04 589 GOLF

MINI- GOLF (outdoors) - Traffic Light ‘ORANGE’

All customers are required to register using the NZ Govt QR Code contact tracing app prior to entry. If you are struggling our team can assist.

Vaccine Pass is not required but guidance is as follows below:

  • Contact Tracing prior to entry using the NZ Govt QR Code prior to entry/play 
  • Face coverings are optional when playing and must be worn at all times when in close proximity to the shop and car park area  
  • Mini golf equipment is sanitised after each use 
  • All players should wash/sanitise hands before and after play
  • A maximum of 4 players per group allowed.
  • Physical distancing (2-metres encouraged) between all players should be maintained.
  • All golfers must tee off from the first hole.
  • Please be considerate of people who may be on the course.
  • Customers are only permitted to play with one ball at a time.

HUTT PARK 04 589 GOLF

To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.